Overview
Metric One Advanced Incident Search for Onyx Employee Portal (OEP) extends powerful searching capabilities to sales, service, support, and work ticket incidents.
Advanced search interfaces are accessible by the user via the OEP navigation bar categorized by each incident type.
The true power of the search engine is its ability to index and search on individual words found in the worknotes of the incidents. Incident fields such as Type, Status, Priorty, etc. can be entered as search criteria ALONG with individual words found in the description, keywords and worknotes.
The results list of the incident
searches are hot linked to allow immediate selection and editing of the incident directly within the OEP interface. |
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(Click picture to download PDF file) |
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