Metric One Enhanced Incident Worknotes for Onyx Employee Portal

Enhanced Incident Worknotes for Onyx Employee Portal

Overview

Metric One Enhanced Incident Worknotes for Onyx Employee Portal (OEP) provides visual and automated enhancements to the support and service incident screens.

New colored worknotes enable the user to easily determine the source and purpose of worknotes as defined by the standard Onyx pound (#) preceded tags.

The following color schemes are utilized with the default installation:

	User time and date stamps are shown in standard font, black.

	#web preceeded text inserted by the customer from an online web support site are shown in bold green.

	Internal worknotes not viewable by the customer from the online web support interface are shown in standard font, blue.

	#publish preceeded text inserted by an Onyx user that is viewable by the customer from the online web support interface are shown in bold black.

	The #web, #publish, #endpublish, and #reset tags are always shown in light grey to minimize visual impact on the actual worknote text.

(Click picture to download PDF file)

These color schemes can be easily modified to any combination of colors and fonts.

The split worknote feature divides the new worknote entry area into two separate areas, one for internal worknotes, and the other for published worknotes. This removes the requirement of having the Onyx user manually type in #publish and #endpublish tags when they desire to publish a worknote to the customer.

Features

	Immediate recognition of web, internal and published worknote text through the use of colors.

	Default color scheme fully customizable

	Internal and customer published worknotes are entered in separate windows.



Benefits
	#publish and #endpublish tags are automatically entered for the user on save, eliminating tag spelling errors.

	Accidentally publishing or forgetting to publish text to a customer is greatly reduced.

	Existing worknote text is clearly defined and more straightforward to read.



Contact Us!
We invite you to contact us at any time to discuss your specific needs. Our staff will be more than happy to assist you with questions or provide you with a demonstration of our enhancement products. Metric One 5405 Alton Parkway Suite 5A #214 Irvine, CA 92604 (951) 520-0878 (951) 520-0827 (Fax) info@metricone.com

(Click screen shot to enlarge)