Customer Relationship Management Consulting

Metric One's CRM consulting group provides a full range of CRM professional services to it's customers. We specialize not only in the important skill sets needed for successful CRM implementations, but we go one step further in truly understanding at a deep level the best-of-breed packages that we support. This allows our CRM consultants to bridge the gap of "software engineering" that so many of today's CRM consultants lack. With this level of knowledge, we allow our customers to extend beyond the standard customization limitations and reach into areas that only a truly experienced CRM consulting firm can attain.

Our consultants are throughly trained in our proven services methodology to ensure our clients success.

	Requirements Analysis
	Workflow Analysis
	Software Selection
	Implementation
	Configuration
	Customization & Development
	Quality Assurance
	Training
	Support

Metric One's CRM consulting group has extended expertise in all critical customer relationship venues:

	Sales
	Service
	Support
	Contract and Product Warranty Management
	Marketing & Campaign Management
	Call Centers / Scripting
	Quality Assurance

Metric One Network Services

Whether you require regularly scheduled network services or have project-only assignments, Metric One engineers and technicians are highly skilled to design, install and support your network. The Metric One Network Services team holds a variety of technical certifications from Microsoft and Cisco, providing you with the experience to design, evaluate and integrate distributed LANs and WANs using Microsoft server technologies. Metric One offers a broad range of network services:

	Network design and installation
	Network analysis and troubleshooting
	Implementation services including pre-installation configuration and testing
	On-site or remote network and server monitoring and management
	Microsoft Domain design and implementation
	Daily backup status monitoring and validation